Frequently Asked Questions
Everything you need to know about your NRG Innovations shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your products ethically manufactured?
Yes, NRG Innovations is committed to ethical fashion. We partner only with factories that adhere to fair labor practices and sustainable manufacturing standards.