Returns & Exchanges

At NRG Innovations, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn apparel and accessories. Ensure items are in their original condition with tags attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all original tags and labels remain attached to the garments.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy as we process your refund within 5-7 business days.